Payment, Refund & Cancellation Policy – HiQuest Edge
Please review this policy carefully before making a payment
1. Payments and Billing
All payments for subscriptions, courses, assessments, licenses, or services related to HiQuest Edge are processed in the name of Handson System through authorized banking channels and payment gateways. Prices, subscription plans, and billing terms are displayed at the time of purchase and may vary based on user category, institution, or offering.
2.Subscription Plans
HiQuest Edge may offer one-time payments, recurring subscriptions, institutional licenses, or promotional pricing. Subscription validity, access duration, features, and limitations are defined at the time of purchase. Users are responsible for reviewing plan details before completing payment.
3. Payment Confirmation
Upon successful payment, users will receive access to the purchased services and, where applicable, a confirmation via email or platform notification. HiQuest Edge is not responsible for delays caused by banking systems, payment gateways, or third-party service providers.
4. Refund Policy
Fees paid for HiQuest Edge are generally non-refundable. Refunds may be considered only in the following circumstances:
- Duplicate or excess payment for the same service
- Technical errors resulting in non-provision of paid services
- Cancellation initiated by HiQuest Edge where services are not delivered
Refund requests must be submitted within a reasonable timeframe from the date of payment and are subject to verification and approval.
5. Non-Refundable Cases
Refunds will not be provided in cases including, but not limited to:
- Partial use or non-use of the service
- Change of mind after purchase
- Dissatisfaction with performance outcomes, scores, or results
- Inability to use the service due to user-side technical issues
- Violation of Terms of Service leading to suspension or termination
6. Cancellation Policy
Users may cancel recurring subscriptions, where applicable, as per the cancellation terms displayed at the time of purchase. Cancellation will prevent future billing cycles but does not entitle the user to a refund for the current or past billing period.
7. Institutional and Bulk Purchases
Payments made by institutions, schools, colleges, or organizations for bulk licenses or enterprise access are governed by separate commercial agreements. Refunds, cancellations, or modifications for such purchases are subject to the terms of the respective agreement.
8. Processing of Refunds
Approved refunds, if any, will be processed through the original payment method within a reasonable period, subject to banking and payment gateway timelines. HiQuest Edge does not control external processing delays.
9. Taxes and Charges
Applicable taxes, duties, or levies are charged in accordance with prevailing laws and are borne by the user unless otherwise specified. Users are responsible for compliance with local tax regulations.
10. Dispute Resolution
Any disputes related to payments, refunds, or cancellations must be raised through official support channels. HiQuest Edge reserves the right to review transaction records and make a final determination in accordance with this policy and applicable laws.
11. Policy Modifications
HiQuest Edge reserves the right to modify this Payment, Refund & Cancellation Policy at any time. Updated versions will be effective upon publication. Continued use of the service constitutes acceptance of the revised policy.
This policy ensures transparency, fairness, and regulatory compliance for all financial transactions related to HiQuest Edge.